Help with bills and money advice
If you or someone you know are finding it hard to keep up with bills, worried about rent, or struggling with debt, you’re not alone and there is help available. Our goal is to guide you to the right places for support, so you don’t have to face this on your own. On this page, you’ll find trusted organisations and easy-to-use online tools that can help you.
There are a range of money advice and debt sessions taking place at Down Town (the Burnley Together Hub)
ICANN
Independent Community Advocacy Network North (ICANN) can help with benefit and advocacy support.
We can help with:
- Benefit assessments – making sure your voice is heard.
- Benefit tribunals – support and representation if you’re appealing a decision.
- Form filling – guidance with complex benefit forms.
- PIP (Personal Independence Payment) – help with applications and appeals.
- Work Capability Assessments (WCA) – support to understand your rights and options.
ICANN is here to make the benefits system easier to navigate and to ensure you get the support you need.
For more information
Christians Against Poverty (CAP)
CAP Services – Free Support for a Brighter Future
Debt Help – Support in your own home or drop in sessions
Life Skills – Friendly groups with tips on budgeting, cooking, and living well on less.
Job Club – Build skills and confidence to get back into work.
Money Coaching – Free course to help you budget and manage money better.
Find out moreBurnley Council
Burnley Council can help with
- coucil tax support
- housing benefits
- council tax discounts
- discretionary housing-payments
- exceptional hardship payments
– it’s worth a look to see if you could be eligible.
Citizens Advice East Lancashire
Citizens Advice East Lancashire can help support and advise on the following issues:
– Debt.
– Money – income maximisation.
– Energy.
– Energy Efficiency products.
– Benefits.
– Work.
– Consumer.
– Relationship breakdown.
– Immigration.
Lancashire Women’s centres – Free Debt Advice for Women in Lancashire
Worried about debt? We offer free, impartial, non-judgmental advice to help you take control of your finances.
Support includes:
- Budgeting tips and money-saving guidance
- Tailored financial plans
- Debt options and advice
- Help with benefit appeals, rent/council tax arrears, and enforcement agents
- Benefit entitlement checks
- Access to the government’s Debt Breathing Space scheme
Calico Homes
If you live in a Calico Homes property, the dedicated Moneywise team is there to offer you support. You can email them on moneywise@calico.org.uk or call 01282 686300 and select option 3.
Prepayment meters
Anyone on a prepayment meter who is struggling financially (and has less than £4 on the metre) can contact their supplier and ask for a “fuel voucher”.
A pin number will be texted to a mobile number and this needs to be taken to the top up shop along with gas/electric key.
Help with prepayment meters if you can’t get out
If struggling to get out due to isolation and on a prepayment meter. Companies can top up for you, but this will need to be paid back.
- British Gas 0333 202 9802
- EDF 0333 200 5100
- EON 0345 052 000
- N Power 0800 073 3000
- Scottish Power 0800 027 0072
- SSE 0345 026 2658